Simple DIY Process

Returns

Satisfying our customers is a business philosophy
that we respect, practice, and emphasize in our business.

Need to Return a product?

To return a product at This
Old Grout, you’ll need to request a Return Merchandise
Authorization (RMA) number. This can be done by contacting our
service department at






customerservice@thisoldgrout.com,
or by telephone. NO returns of any type will be accepted without
an RMA.

To request an RMA:

By phone: 1-866-OLD-GROUT

Monday – Friday: 9 a.m. – 4 p.m. MT

By e-mail:



customerservice@thisoldgrout.com

We’ll need the following information to authorize your
return:

- Customer name

- Order number

- Item description

- Nature of the problem

In general, This
Old Grout accepts returns on merchandise within

30
days. However, This
Old Grout reserves the right to authorize product returns
beyond 30 days from the invoice date. IF the product is accepted
after 30 days, credit will be issued toward one of the
following:

• 
  
  FUTURE PRODUCT PURCHASES

• 
  
  A FULL REFUND OF PRODUCT PURCHASE PRICE LESS 15% RESTOCKING
  FEE
• 
  ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON
  RETURNED ITEMS. Customers
  are responsible for all shipping charges back to This
  Old Grout on returned items, and the shipping charges on the
  replacement or exchange item(s) going back.
• SEND YOUR RETURN VIA COURIER TO THE
  ADDRESS BELOW: 
  • This Old
    Grout, Inc.
    2225 W. Pecos Rd. #12
    
    Chandler, Az. 85224

Returns within 30 days from invoice date can be
for exchange, replacement, refund or credit at This
Old Grout’s  discretion.